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Set up the AI chatbot

Give Kasturi's chatbot a name, a tone and the facts it may use, try it, and put it on your landing pages.

The AI chatbot answers your customers' questions on the landing pages you switch it on for. It answers only from what you write in Knowledge. It knows nothing else about your business and cannot see your records.

Who can do this

  • Everyone in the workspace can see the bot's settings, knowledge and conversations.
  • Owners, admins and members can change the bot's behaviour and knowledge. Viewers can only read.
  • Only owners and admins can change Daily answers.

Before you start

  • The chat on landing pages runs on your workspace's own AI key. Without one, it does not appear. See Add your OpenRouter key.
  • You need at least one landing page to show it on.

Steps

Set how the bot behaves

  1. Open Kasturi and choose AI Chatbot.
  2. Under Behaviour, set the Bot name, the Tone (Friendly, Professional or Playful) and the Welcome message.
  3. Tick Offer a person when the bot cannot help if you want it to, and set After this many questions in a row it could not answer (1 to 10).
  4. Click Save.

Until you save, the bot uses starting settings: the name Assistant, a friendly tone and a short welcome.

Write what the bot knows

  1. Under Knowledge, click Add entry.
  2. Type a Title and fill in What the bot should know, such as your prices, delivery terms or opening hours. Use one entry per subject.
  3. Click Save entry.
  4. To change an entry, click its edit button. To remove it, click its delete button, then Delete entry.

Try it

  1. Under Try it, type a question a customer would ask and send it.
  2. The bot answers from what is saved. Each question is a real AI question. Nothing typed here is kept.
  3. Click Start again to clear the chat.

Put it on a landing page

  1. Open Landing Page and edit a page.
  2. Tick Show the AI chatbot on this page and save.
  3. Under Channels, Web chat shows how many pages the bot is on.

Set the daily limit

  1. Under Daily answers, type how many answers the chat on landing pages may give in a day, from 1 to 1,000.
  2. Click Save.

Each answer uses your workspace's AI key. Once the day's answers are used, visitors are told the chat is busy and to try again later. The count starts again at 8 am Malaysia time.

Read the conversations

Conversations shows what customers asked and what the bot said. A conversation where someone asked for a person is marked Asked for a person.

Common problems

  • Web chat shows Needs an AI key: add an OpenRouter key for the workspace.
  • Web chat shows Not switched on yet: tick Show the AI chatbot on this page on a landing page.
  • The chat is paused because the OpenRouter key could not be used or has no credit left. Fix the key or top it up, then click Switch the chat back on.
  • A workspace can keep at most 20 entries. Delete one, or add to an existing entry.: you have 20 entries already.
  • Keep an entry to 4,000 characters or fewer. Split a longer one in two.: shorten the entry.
  • Only an owner or admin can change the daily answers.: ask an owner or admin.
  • WhatsApp, Instagram DM and Messenger show Not connected. The bot answers only on landing pages.
  • The preview is not available in the demo workspace.: sign up to try your own bot.

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